Your patients already text you. Now let them call.
Texting, email and eFax come with every Suno plan. Add Suno Voice, and the last vendor on your bill moves onto the patient's chart with everything else — one number, one thread, and a front desk that already knows how to use it.
- Hearing aids
- Phonak Audéo L90 · bilateral
- Last visit
- 12 May · annual review
- Next
- Thu 2:00 PM · fitting follow-up
You know who's calling before you pick up.
The phone system that knows your patients.
When a patient calls, the front desk sees the person — not just a number. Photo, next appointment, outstanding balance and hearing-aid status, with one click into the chart. Calls match to patients automatically, including secondary and responsible-party numbers.
Spouses sharing a phone? Both matched patients show. And outbound calls identify the patient too — whether staff clicked to call or hand-dialled a number Suno recognises.
Transcripts and summaries are just the start — call context feeds the same AI suite behind Scribe and Collect. Explore the AI Suite →
Two-way texting your whole front desk can work.
Messages patients actually answer.
Every Suno plan includes two-way SMS. Conversations land in a shared inbox — assignable, filterable, visible to whoever picks up next — instead of on one person's phone. Reminders, confirmations, recall sequences and review prompts all run on the same thread.
Email that already knows the patient.
Write once. Send to anyone.
Send from the patient's chart without opening a mail client. Templates fill themselves in from the record, attachments come from the chart, and the sent message stays on the patient's timeline where the next person to help them can see it.
Fax, without the fax machine.
Referrals out. Records in.
Send a fax from any patient chart with a cover page and the documents already on file. Inbound faxes arrive in a queue where you assign them to a patient — or create the patient from the fax if they're new — and they file straight onto the chart.
Four channels. One thread.
The whole conversation, in one place.
Your texts and emails already land here. That is exactly why the phone is worth moving: a call that logs itself onto the same timeline — with a recording, a transcript and a summary — is the half of the conversation your chart is currently missing.
Nobody asks the patient to repeat themselves, and nobody checks four systems to find out what was already said.
What you already have. What you can add.
Adding Voice replaces a phone system you are already paying someone else for — and it is the only one that answers with the patient's chart already open.
Built for how practices actually run.
Set up for you
Per-staff and per-clinic setup handled by Suno — including how incoming calls ring: desk phones, softphones, or both. Talk to us about bringing your existing practice number over.
One HIPAA posture
Recording consent, retention and role-based access apply across every channel — because this is one system, not four vendors with four agreements.
Communications, everywhere
Mobile app — take and make practice calls and texts on the go.
Suno Relay — AI that answers when nobody's free. Meet Relay →
Put the phone on the chart.
Watch a call ring with the patient's chart already open, a text confirm itself, and a fax deliver — all onto the same record.
Voice can be switched on for your practice, and we will port the number your patients already have.
Talk to us about Voice →