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One operating system. Every part of your practice.

Suno replaces the patchwork — your OMS, your scheduler, your inventory tool, your marketing app, your billing software, your scribe — with one AI-native platform built for hearing care and speech-language pathology practices, down to the smallest detail.

/// 01
Three pillars

Run the practice. Document the visit. Grow the business.

01

Run
the practice

The control center for everything that defines your business.

  • Scheduling & intake
  • Inventory & serialized devices
  • Billing — claims, ERA, payments
  • Suno Collect
  • Multi-location & team roles
02

Document
the visit

From audiogram to physician letter — drafted as you work.

  • Ambient AI Scribe → SOAP notes
  • Audiology reports with auto-summary
  • Noah ES Sync — testing flows in, in real time
  • Chart notes & intake forms
  • Audiogram-driven diagnosis pipeline
03

Grow
the business

Every patient interaction turned into measurable revenue lift.

  • Two-way SMS & email
  • Suno Voice — calls & texts, one number
  • Marketing automation & recall
  • Suno Leads — in beta
  • Google Reviews end-to-end
  • Practice intelligence dashboards
How practices grow on Suno
/// 02
Scheduling & Intake

Calendars that respect how clinics actually work.

Simplify scheduling and reduce wait times.

Multi-provider, multi-location, multi-room. Respects Hearing Care professional preferences, room constraints, and patient history. Digital intake forms patients actually complete on their phone before they walk in.

01
Online bookingEmbed on your site or share a direct link
02
Telehealth-awareGenerate join links automatically; send to patient
03
Custom intake formsPre-visit questionnaires, signed and stored on the chart
Today's schedule · Dr. ReyesWed, March 12
9:00Rosa PérezNew patient · hearing testBooth 2
10:30James DrummondFitting · Phonak L90Booth 1
11:15Evan LeeFollow-up · 2 wk post-fitBooth 2
13:00Carol SinghCerumen mgmt · L & RBooth 1
14:30Maya PatelTelehealth · Phonak troubleshootRemote
/// 03
Inventory

Every device. Every status. One source of truth.

Hearing aid inventory you can actually trust.

Serial-level tracking from procurement to fitting to repair to return. Automated reorder points. Low-loss workflows. Multi-location stock transfers in seconds.

01
Serial-level trackingKnow exactly where every device is in your pipeline
02
Automated reorder pointsNever run out of the colors and models your patients want
03
Multi-location stockTransfer between clinics in seconds. One inventory, many sites.
Inventory · Right ear · L90 tier234 devices tracked
PR9Phonak Audéo LumitySand beige · L90 · RightStock12Healthy
SI7Signia Pure Charge&GoGraphite · IX 7 · PairStock3Low
OT5Oticon RealChroma beige · 1 · RightStock27Healthy
RX2ReSound NexiaSilver · 9 · PairStock8Awaiting fit
/// 04
Communications

Every way your patients reach you, on the chart.

Four channels, one thread.

Two-way SMS, email and eFax come with every plan — reminders, confirmations, recall sequences, review prompts and referrals, all landing on the patient's record. Add Suno Voice, and the phone moves onto that same timeline.

01
Two-way SMS & emailIn every plan — shared assignable inbox, YES/NO confirm parsing, campaigns, and 100K+ Google reviews generated to date
02
Suno Voice — the phone systemAdd-on. Incoming-call patient card, one number for calls and texts, AI transcripts and summaries
03
eFax in and outIn every plan — send from any chart; inbound faxes assign to a patient and file themselves
Incoming call · (914) 555-0132Suno Voice
MHMargaret HenleyPatient for 6 years · she/her · 74Open chart →
Next: Fitting follow-up · Thu 2:00 PMBalance $180Hearing aid wearer
AnswerAppointmentsBilling
/// 05
Practice Intelligence

Seven executive dashboards. Zero spreadsheets.

See your practice in real time.

Finances, Devices, Marketing, Scheduling, Staff, Provider Home, Practice Usage. Each dashboard pulls from the same source of truth the billing and inventory engines use — so the numbers always reconcile.

01
Run live, not in autopsySchedule utilization, revenue per visit, fitting velocity
02
Provider-level detailPer-provider revenue, binaural rate, close rate
03
Natural-language queriesAsk "why are conversions down at Denver?" and get a chart back
Services dashboard · DevicesIllustrative mockup
Finances Devices Marketing Scheduling Staff
Manhattan · 90 days
To order
7
▼ 3 wk
In transit
4
▲ 1 wk
Repairs
11
▼ 5 wk
Low domes
19
▲ 4 wk
Units dispensed by tierAug — Jan
Premium Mid-level Budget
0 20 40 Aug Sep Oct Nov Dec 26 34 25 Jan
Top selling modelsUnits · 90 days
Phonak Audéo L9034
Signia Silk X27
Oticon More22
Widex Moment16
Ask Suno Why are conversions down at Denver?
/// 06
Suno Collect

Recover the A/R you used to write off.

Your A/R agent for the follow-up nobody wants (or has time) to do.

Most practices leave patient balances uncollected because follow-up is time-consuming. Suno Collect automates the process and makes it easy for patients to pay.

01
Flexible outreachChoose the follow-up approach that fits your practice.
02
Easy paymentsGive patients a simple way to pay.
03
Dispute handlingKeep disputed balances from unnecessary follow-up.
Suno Collect · active cadences34 patients · $18.4K outstanding
$Jane Whitaker21 days past due · $842.00Step2/4Pay-link sent
$Robert Chen14 days past due · $1,240.00Step1/4Reminder sent
$Linda Akamura35 days past due · $612.00Step3/4Letter queued
/// 07
Team Collaboration

Keep your team aligned.

Built-in team chat and task management.

With Suno, collaboration becomes effortless. Real-time chat lets your staff instantly share updates, while task management tools help you assign responsibilities and track progress across your team. Whether you're running a single office or multiple locations, everyone stays connected and accountable.

01
Real-time team chatShare updates instantly — no more sticky notes or hallway handoffs
02
Task managementAssign responsibilities, set due dates, track progress
03
One clinic or manyCross-location channels keep the whole group on the same page
Team · #front-desk3 tasks open
Mr. Drummond's L90s arrived — checked in and on the shelf. Can someone confirm his fitting tomorrow?
Maya · 9:42 AM
Confirmed via text just now. He's bringing his old aids for trade-in.
Dr. Reyes · 9:51 AM
Order ear impressions — Rosa PérezAssigned to Maya · due todayTask1/3Done
Submit warranty claim — Carol SinghAssigned to front desk · due FriTask2/3Open
/// 08
Mobile

Your practice. In your pocket.

Native apps for iOS and Android.

Schedule on the go. Scan and upload documents between fittings. Message patients from the parking lot. Glance at today's metrics before you walk in.

01
Two-way patient messagingInbox, replies, attachments — all from your phone
02
Document scannerInsurance cards, IDs, intake forms — straight to the chart
03
Real-time schedule + metricsToday's appointments, today's revenue, today's reminders
Hi, Maya
Wed · 14 patients today
14
Patients
$4.2K
Revenue
10:30 · Mr. Drummond — Fitting
11:15 · Rosa Pérez — Test
13:00 · Evan Lee — Follow-up
/// 09
Integrations

Plays nicely with the tools you already use.

// fittings

Noah

Noah ES integration: testing done in Noah appears in Suno in real time, and patient demographic updates made in Suno sync back to Noah.

SessionsAudiogramsREM
// accounting

QuickBooks

Keep QuickBooks Online in sync with Suno. Your financials stay up to date without manual entry.

RevenueCOGSPayments
// claims

ClaimMD

Submit, track, and reconcile electronic claims and ERAs directly inside Suno. No more swivel-chairing between systems.

E-claimsERAEligibility
// documents

Documents & fax

HIPAA-compliant document storage, fully integrated with patient charts. Secure fax in and out is powered by Documo — see Communications.

StorageFax in/out
// marketing

Darwill

Trigger direct-mail campaigns from Suno workflows. Birthday cards, recall letters, win-back postcards — orchestrated.

Direct mailCampaigns
// analytics

MVP

The performance reporting your practice already relies on, connected to Suno.

Reporting
Smart, simple, Suno

See the platform in your clinic.

Book a 30-minute demo. No slides, no scripts — just your data on our platform, and a conversation with someone who's done this a thousand times.